Our Commitment to Protecting Your Privacy
Tuque Inc. (“tuque”, “we”, “our”, or “us”) understands the importance of maintaining personal information on a confidential basis. By providing us with your personal information or allowing us to obtain your personal information, you are trusting us with that information. We respect that trust and want you to be aware of our commitment to protect the information you share with us in the course of doing business with us. This policy describes:
- Personal Information
- Your Consent
- How We Use and Disclose Your Personal Information
- Protecting your Personal Information
- Accessing and Updating Your Personal Information
- Recourse & How to Contact Us
Personal information is any information that allows a person to be identified or which relates to an identifiable individual other than the individual’s name, title, business address or business telephone number.
Personal information may be gathered from different sources, for example, it may come from you, through an on-line application, a telephone conversation, email exchange or otherwise; from other interactions with us, whether written or oral in the course of doing business; from a licensed broker with whom you have a relationship; or an adjuster in the course of a claim.
Personal information that we collect about you include:
- telephone number
- email address
- IP address
- vehicle VIN#, make and model
- details of any legal incidents
- details of insurance claims
- motor vehicle records on driving history
Personal information about you is only collected and used with your consent. Your consent may be express or implied. For example, by applying for or obtaining coverage from us, you implicitly consent to our collection of your personal information for the purposes described in this policy. In addition, when providing any personal information, either directly or through a secondary source (such as a licensed broker or adjuster), you consent to the collection, use and disclosure of such personal information for any additional purposes which are identified at the time of collection.
You may withdraw your consent permitting us to use your personal information except as may be necessary to provide you with the coverage or other services you have obtained from us or as may be required for us to meet legal or other regulatory requirements.
How We Use and Disclose Your Personal Information
When you apply for or purchase insurance from us, you share personal information so that we may provide you with the products and services that best meet your needs and provide the insurance protection you have requested. In order to do this, we may use your personal information to:
- Identify and communicate with you
- Assess your application for insurance including underwriting and pricing your policies
- Evaluate and settle claims
- Detect and prevent fraud
- Analyze business results
- Act as required or authorized by law
- Comply with regulatory and tax requirements
- Perform any other activity communicated to you at, or prior to, the time you provide us with your personal information
In addition, we may use personal information to create aggregate tracking information reports regarding web site user demographics and web site traffic patterns. None of the tracking information in the reports can be connected to the identities or other personal information of individual users. We also may link tracking information with web site users’ personal information. Once such a link is made, all of the linked information is treated as personal information and will be used and disclosed only in accordance with this policy, and in accordance with the law.
Personal information is kept as long as it is required for the purpose for which it was collected and to meet legal and government requirements. Policies and procedures are established to manage the destruction of personal information when it is no longer required for the purpose for which it was collected.
Protecting Your Personal Information
To help protect the confidentiality of your personal information, we employ security safeguards appropriate to the sensitivity of the information. Nevertheless, due to the nature of the internet and internet technologies, security and privacy risks for personal information transmitted over the internet cannot be eliminated and we cannot guarantee that such personal information will not be disclosed in ways not otherwise described in this policy.
More information regarding the data protection rights of using the internet can be found in our Terms and Conditions.
Access to and Updating Your Personal Information
You may update your personal information at any time by contacting us. You may request access to your personal information and information about our collection, use and disclosure of that information by contacting us. Subject to certain exceptions prescribed by law, you will be given reasonable access to your personal information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate. You can help us maintain the accuracy of your information by notifying us of any changes to your personal information.
Recourse & How to Contact Us
If you have questions or concerns about the privacy of personal information about you, please call us at 905-604-4644 (or toll free at 1-866-268-8783). We will be pleased to help you.
In most cases, a concern is resolved simply by telling us about it and discussing it with us. You should be able to get swift results by talking to us. But if you still have unresolved concerns, you may contact our Privacy Officer as follows:
320-60 Renfrew Drive
Markham, Ontario, L3R 0E1
Attention: Privacy Officer
Telephone: (647) 505-5131
If the issue is still not resolved to your satisfaction, you may file a complaint with the Privacy Commissioner of Canada at firstname.lastname@example.org or by calling 1-800-282-1376 or any provincial privacy commission which has authority over our privacy practices.